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How Can We Help?

Owned and operated by The Sovereign Human, LLC, our team is ready to help you find the right gear for a more sovereign life.

We typically respond within 24 hours on business days
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Email
support@thesovereignhuman.com
Within 24 hours
Phone
888-958-2565
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like infrared saunas or freeze dryers may have specific delivery timelines noted on their product pages.

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door. If your tracking has not updated in a few days, feel free to contact us.

What is your return policy?

We offer 30-Day Returns on eligible items. If something is not the right fit, refer to our Return Policy page for full details on how to start a return. Our team is happy to walk you through the process if needed.

Can I exchange a product for a different model?

We handle exchanges on a case-by-case basis. Contact us within 30 days of receiving your order and we will work with you to find the right solution. Please review our Return Policy for complete guidelines.

How do I choose the right infrared sauna or solar generator for my needs?

Each product page includes detailed specifications covering capacity, power output, dimensions, and intended use. If you are comparing models or unsure which size fits your space and goals, send us a message and we will help you narrow it down based on your specific situation.

Do your solar panels and generators work together?

Many of our solar panels and generators are designed to be compatible, but configurations vary by model. Check individual product pages for compatibility details, or contact us with your setup goals and we can point you toward the right pairing.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Infrared Sauna Questions
Solar Panels or Generators
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Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Prompt Support

Questions answered within 24 hours on business days so you can move forward with confidence.

Secure Transactions

Your personal and payment information is protected with industry-standard encryption at every step.

Quality You Can Count On

Every product is selected for durability, performance, and long-term value in real-world conditions.

30-Day Returns

If a product does not meet your expectations, our return policy gives you 30 days to make it right.